Terms and conditions

Whether you are an Advertiser or a Holidaymaker (persons using the site other than to advertise), by accessing or using this website, you acknowledge that you are subject to and bound by the following terms and conditions. The terms and conditions constitute a legally binding agreement with Holiday Island Lets, trading as LoveTenerife. Please read these thoroughly before using the site.

1. Responsibility for accuracy of property information: Love Tenerife makes no representation as to the accuracy or currency of the information contained within the website. The advertising content is the sole responsibility of the Advertiser. Love Tenerife has not confirmed the currency or accuracy thereof and accordingly holidaymakers are strongly recommended to make their own investigations into the authenticity of any information supplied. Love Tenerife are in no way liable for any inaccuracies or misleading statements made in the information provided by the owner or agent of properties or other products or services on the website.

2. Site use: A condition of your continued use of this site is that you agree not to use this site for any purpose that is unlawful or prohibited by these terms and conditions or by other applicable laws and regulations. Your continued use of the site also signifies that you indemnify Love Tenerife from any loss or damage or costs in connection with any breach of these conditions or any other legal obligation by you and your use of, or conduct on the site.

3. Copyright: The Advertiser represents and warrants that he (a) owns the copyright in the photographic and textual material supplied by him to Love Tenerife (the Material) or (b) has been authorised by the owner of the copyright in the Material to grant Love Tenerife permission to use the Material as contemplated below. The Advertiser grants Love Tenerife a perpetual, royalty-free licence to use the Material for promotional purposes (including marketing and public relations material). The Advertiser irrevocably and unconditionally indemnifies Love Tenerife immediately on demand against any cost, loss or liability (including legal costs) which Love Tenerife may incur by reason of any breach of copyright arising from its use of the Material. The Advertiser understands that it may not reproduce photographic or textual material from any part of the Love Tenerife website without permission from the relevant copyright owner.

4. Copyright protection: Material and software on these sites is copyright protected. Other than using it for your own personal use the material may not otherwise be used or copied without the prior written approval of Love Tenerife or the body who listed that information on the sites.

5. Changes to the site and unavailability of the site:

5.1. We may change, suspend or discontinue any aspect of the Site at any time, including the availability of any Site features, database, or content, where we have legal, commercial or technical reasons to do so. We may also impose limits on certain features or services or restrict your access to parts of, or the entire Site for similar reasons. We reserve the right to refuse advertisements at our discretion. Should a property advertiser fail to respond to our request for information within a reasonable amount of time, we reserve the right to remove the advertisement without notice.

5.2. There may also be times when the Site becomes inaccessible as a result of technical difficulties experienced by us or on the Internet. We will, however, use reasonable skill and care to overcome these difficulties where they are within our control. Please note, however, that we cannot guarantee continuous access to the Site or any of its specific features.

6. Liability: Love Tenerife does not warrant that the operation of the web site will be uninterrupted or error free. In no event shall Love Tenerife become liable to the advertiser for any special, consequential, incidental or indirect damages, including lost profits, however caused, on any theory of liability, including but not limited to product liability.

7. The Advertiser warrants and confirms that:

7.1. In relation to an Advert the Advertiser contracts with Love Tenerife as principal notwithstanding that the Advertiser may be acting directly or indirectly as an advertising agent or media buyer or in some other representative capacity;

7.2. The reproduction and/or publication of the Advertisement by Love Tenerife as submitted will not breach any contract or infringe or violate any copyright, trade mark or any other personal or proprietary right of any person or render Love Tenerife liable to any proceedings whatsoever;

7.3. Any information supplied in connection with the Advert is accurate, complete and true;

7.4. The Advert shall not be obscene or libelous and complies with the requirements of all relevant legislation (including subordinate legislation, the rules of statutorily recognized regulatory authorities and the law of the European Economic Community) for the time being in force or applicable in the United Kingdom or Spain; and

7.5. All advertising copy submitted to Love Tenerife is legal, decent, honest and truthful and complies with the British Code of Advertising Practice and all other relevant codes under the general supervision of the Advertising Standards Authority;

7.6. The Advertiser indemnifies Love Tenerife and agrees to keep it indemnified against all claims, costs, proceedings, demands, losses, damages, expenses or liability whatsoever arising directly or reasonably foreseeable as a results of any breach or non-performance of any of the representations, warranties or other terms contained in the condition or implied by law.

8. How we use your information and who we share it with: We reserve the right to use and share information concerning our advertisers, including your Internet Protocol (IP) address, with law enforcement authorities and/or other companies in the same industry as Love Tenerife for the purpose of fraud prevention. See full details of our Privacy Policy

9. Multiple properties: A property advertisement on Love Tenerife pertains to one holiday unit, not multiple units, nor example of properties in a certain region. Only one unit should be represented in an advertisement unless the prior permission has been given to the advertiser. Love Tenerife reserve the right to amend any property adverts not adhering to this policy.

10. Exchanging properties: A property advertisement on Love Tenerife relates to a specific property, and this property can not be substituted for another by way of changes to the text and photographs unless prior permission has been given to the advertiser.

11. Termination of a property page: If Love Tenerife receives substantiated complaints from any number of site users about a specific Property Page misrepresenting the property, or its surroundings, then we reserve the right to remove the Property Page without notice, and retain payment. Love Tenerife reserves the right to refuse or remove any Property Page from its web site that it considers unsuitable, incomplete or misleading, and will not be liable for any expense in so doing. Love Tenerife reserves the right to refuse any Property Page from its web site where the content fails to meet our minimum requirements. If advertisers wish to have their Property Page removed from the web site before the end of their subscription, this will be done as soon as we receive formal notice from the subscriber by email or using the 'contact us' page, quoting their owner ID. No refunds will be given.

12. Contactability: In the interest of maintaining a high level of service to holidaymakers using the site, we require all advertisers to be available to respond to enquiries by telephone or email.

13. External links: Love Tenerife reserves the right to remove from adverts both email addresses and links to external websites which which we feel are not appropriate, or act against the interests of the company or its advertisers. The ultimate responsibility and authority for determining the aforementioned rests solely with Love Tenerife.

14. Changes to pricing and conditions: Love Tenerife reserves the right to change the rates and conditions without notice. Any new rates will be applicable immediately for all new adverts and renewals for both new and existing customers.

15. Tee times, car hire, discount vouchers, and other services:These services are largely dependant on third parties and as such we can not guarantee the availability or quality of service relating to these products or services.

16. Refund Policy: We provide an advertising service rather than a physical product. We offer a 'cooling off period' of seven working days wherein an Advertiser may cancel the requested advertising by email to info@lovetenerife.com or by use of the 'Contact Us' form on our site. The 'cooling off period' applies to the initial advertising period only; it cannot be applied beyond the first year of advertising. A full refund will be made for any orders cancelled within the seven working day cooling off period. With "pay on results" advertising: If as an owner, you have confirmed to us, in writing, that your own cancellation policy provides the client with a full refund in the event of cancellation, then we are happy to refund to you any payment you have made to us for that booking. If you offer a partial refund, for example 50%, then we will also refund the same proportional percentage of any fee you may have paid to us for that booking. We may need to contact the client to verify the cancellation /refund. If you do not have a clear refund policy then we reserve the right to not provide refunds for any disputed payment you have made to us. 

17. Cancellation: If we receive substantiated complaints from any number of site users about a specific advertisement misrepresenting the property, or its surroundings, or the inappropriate behaviour of an Advertiser, then we reserve the right to remove the advertisement without notice, and retain payment;

We reserve the right to refuse or remove any advertisement from our site that we consider unsuitable, incomplete or misleading, and will not be liable for any expense in so doing;

We reserve the right to refuse any advertisement from our site where the content fails to meet our minimum requirements;

If an Advertiser wishes to have their advertisement removed from our site before the end of their subscription, this will be done as soon as we receive formal notice from the Advertiser by email or using the 'Contact Us' page.

If an Advertiser is in breach of these terms we may remove the advertisement from our site without notice and without refund.

We offer a 'cooling off period' of seven working days wherein an Advertiser may cancel the requested advertising by email to info@lovetenerife.com or by use of the 'Contact Us' form on our site. The 'cooling off period' applies to the initial advertising period only; it cannot be applied beyond the first year of advertising. A full refund will be made for any orders cancelled within the seven working day cooling off period.